Returns and Exchanges

Cheap Joe’s is the only place with the Honest Joe 100% Satisfaction Guarantee... We are not happy with your purchase, until you are happy with your purchase.

If you are unhappy with any of the products you order for ANY reason, feel free to return the item(s) within 365 days. Freight costs are the responsibility of the customer, for all merchandise returned, for any reason other than Cheap Joe’s error, damage or defect. A flat shipping rate of $5.95 applies to exchange orders. Please do not send prepaid envelopes. Fill out the reverse side of your invoice (in full), advising us of the reason for the return. Also indicate any substitution that you would like made (if applicable), and that’ll begin the process. If a copy of your invoice isn’t available provide the invoice number.

If there is any damage or defect, to anything in your order, please contact our contact our Customer Service Department as soon as possible. A return authorization must be coordinated with a member of our Problem Resolution Team before defective merchandise is returned. Otherwise, shipping charges will not be refunded.

Some drop shipped and truck shipped items are subject to a restocking fee. These product listings, while intended as a recommendation by Cheap Joe’s, are subject to errors. Cheap Joe’s cannot be held responsible for any errant information given by manufacturers. In which case, it’s always Cheap Joe’s recommendation that you test each application before completing a project.

We regret that we cannot give full refunds on custom ordered items, unwanted DVDs and/or Books. Custom, or special ordered products, are subject to a 25% restocking fee. DVDs and/or Books are subject to a 20% restocking fee. All damaged or defective media will be replaced by identical products. Damage or defect will be determined upon return to Cheap Joe’s. A shipping charge could be applied to all returns, where damage or defect is inappropriately claimed.

If you are returning an item(s), please address the package to:

Cheap Joe's Art Stuff
Attention: Returns Dept.
374 Industrial Park Dr
Boone, NC 28607

If you have questions, concerns, feedback regarding your order, or if you just want to talk, feel free to contact Cheap Joe's by email, phone, live chat or mail. Our Customer Service Department is dedicated to meet your needs with friendly and knowledgeable staff, trained to assist you during hours of operation.

Contact Customer Service:

Live Chat - Artist Customer Support               Monday-Friday: 9am-5pm (EST)

Email Us

Call Us

(800) 227-2788 (U.S. & Canada)
(828) 262-0793 (International)
Monday-Thursday: 9am-6pm (EST) 
Friday: 9am-5pm (EST)
Saturday: 9am-3pm (EST)

Fax Us:

(800) 257- 0874 (U.S. & Canada)
(828) 262-0795 (International)

Mail Us:

Cheap Joe's Art Stuff
374 Industrial Park Dr
Boone, NC 28607

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