Frequently Asked Questions

Where's my order? How can I track my order?

If you ordered online using your Cheap Joe's account and not as a guest, simply log in to your account to track your order. Additionally, an automated email with the tracking number was sent to the email listed on your order, even if you checked out as a guest. Remember to check junkmail. If you ordered by mail or over the phone, please contact us for tracking information.

Orders are processed in our warehouse on business days only - Monday through Friday. Please allow 1-5 business days to process your order before shipping. Shipping times vary by rate. The number of business days it will take your order to arrive are shown next to each rate at checkout. Free shipping can take up to 6-9 business days to arrive after your order leaves our warehouse.

If there were any out-of-stock (backordered) items on your order, they will be shipped all together as soon as they all come back in stock.

Why doesn't my coupon code work?

Make sure the item isn't on sale*, that the coupon is entered with no spaces, is within the valid dates, hasn't already been used by you, and that you have reached the dollar amount required to unlock the offer. Check other exclusions specific to the coupon to see if those apply.

*If an item is already on sale or marked 'Best Price', it's not eligible for further discounts. 'Best Price' indicates that the manufacturer has set a minimum price for an item which we are required by contract not to discount further, as are all other art supply retailers. Learn more and see which brands do not allow further discounts.

How can I check the balance on my gift card?

In your Shopping Cart, click on 'Gift Card' on the right-hand side and enter your gift card number to check the balance. Or log in to your account, click 'Gift Card Balance' in the menu, and enter your gift card number to check the balance. You can also contact us and we can find out for you.

Why is my account log in not working?

Usually, either the login email or the password is incorrect. If your computer is auto-filling the login credentials, we recommend that you delete the auto-filled information and enter it manually because your computer could be filling in the wrong credentials. If you forgot your password, you can reset it by clicking the 'Forgot Your Password?' link under the green 'Log In' button. Follow the directions and an email will be sent with a link to reset your password - please remember to check your junk mail.

Still not able to log in? Please contact us and we can help reset your password or find out which email you used to create your account.

How do I return an item or check on a return I've sent?

Simply fill out the reverse side of your invoice, carefully repack the item, and return it to the address below. If you don't have your invoice, please include your order number, reason for return, and your contact information. Freight costs are the responsibility of the customer for all merchandise returned for any reason other than Cheap Joe’s error, damage, or defect. Please review our return policies for full details.

Please address the package to:

Cheap Joe's Art Stuff
Attention: Returns Dept.
374 Industrial Park Dr
Boone, NC 28607

To check on a return you've sent, please contact us.

What does the RUSH do to my order?

Orders are processed in a first come first served basis, but a RUSH moves your order to the front of the line in our warehouse for a small fee. Choose RUSH Processing at checkout. This cuts out the 1-5 business day processing time, getting it out the door the same business day if placed before 12 noon EST, or the next business day if placed after 12 noon EST. RUSH is not a faster delivery method. RUSH is automatically applied to 2nd Day Air and Next Day Air shipping methods.

What does 'Backorder' mean? How long will it take to get a backordered item?

Although we try to keep every item in stock, occasionally some items you wish to order are not immediately available for shipment and may need to be backordered. If you need to find out when your backorder is expected in stock, please contact us.

Cheap Joe's Art Stuff will ship all in-stock items in the first shipment and send the rest later in a second shipment at no additional charge. Backordered items ship via our "UPS Value Method" method (estimated delivery 8-15 business days after the package leaves our facility).

If you have any questions or would like to handle your situation differently, please call our customer service department at 1-800-227-2788 to speak with one of our representatives. We ask that you please call instead of email, so that the best solution for your specific situation can be found as quickly as possible.

What are Truck Shipments and Factory Direct Shipments?

A Truck Shipment means the item must be delivered by an 18-wheeler, requiring a freight charge and information about the accessibility of your delivery address. Customer Service will be in contact with you once your order is placed for your approval of freight charges prior to freight billing or shipping. Please allow for additional shipping time. Free and expedited shipping is not available on Truck Shipments. Learn more here.

A Factory Direct Shipment comes directly from the manufacturer to you instead of from our warehouse. Customer service will be in contact with you once your order is placed for your approval of any additional shipping charges prior to billing or shipping. Please allow for additional shipping time. Free shipping is not available on Factory Direct Shipments, but expedited shipping may be available by contacting customer service. Learn more here. 

Do you ship to PO Boxes?

Yes, as long as the order will fit into a box 14" x 17" or smaller, and contains no hazardous materials. Otherwise, a physical address is required.

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