Shipping and Delivery

BIGGER, FASTER, CHEAPER - Carrying more, further distances at faster speeds, for less money!

Save Big! Shipping Now Starting at 9.49* Flat Rate.

Plus a FREE SHIPPING SPECIAL on Qualifying Orders over $45**.

*Flat Rate and Free Shipping not valid on Oversized, Hazardous, Factory-Direct, or Truck Ship items.

Ships only via Postal Delivery (Value Methods). Other restrictions may apply.

**$5.00 Surcharge on free shipping orders over $45 weighing over 15 lbs. (You pay only $5 Flat Rate.)

**Art Workshops, Palette Magazine Subscriptions, and Gift Card purchases do not contribute toward the Free Shipping minimum.

Save Big! Shipping Now Starting at 7.95!* Flat Rate.

*Offer not valid on Oversized, Hazardous, Drop-Ship or Truck Ship items. Ships only via Postal Delivery (Value Methods). Other restrictions may apply.

Cheap Joe's Shipping and Handling Rates for the United States (based on order total)

Merchandise Total Postal Delivery (Value Methods) Standard Shipping 2nd Day Delivery AK, HI, P.R. & MPO's
$0.00 to $49.99 $9.49* $13.45 Market Rate** $14.45
$50.00 to $99.99 $9.49* $15.45 Market Rate** $17.45
$100.00 to $149.99 FREE* $17.45 Market Rate** $19.45
$150.00 + FREE* 10% Market Rate** 10%
*Address must be within the 48 Contiguous States and deliverable by USPS. Total order weight must not exceed 10 lbs. Certain exclusions apply.
**Address must be within the 48 Contiguous States. Not available to PO boxes. Total order weight must not exceed 15 lbs. Certain exclusions apply.

QUICK LINKS

Processing Time · Postal Delivery (Value Methods) · Standard Shipping · 2nd Day Delivery · Next Day Air · International Shipping · Hazardous · Prop 65 · Oversized · Factory Direct · Truck Shipments·


PROCESSING TIME

Please allow 1-5 business days for your order to process in our distribution facility before shipping. If you require speedier service, please contact a customer service representative by calling (800) 227-2788 to discuss expedited shipping options.


POSTAL DELIVERY - VALUE METHODS

Delivery within the 48 Contiguous States — 6-9 business days after the package leaves our facility. Available for USPS deliverable addresses inside the 48 Contiguous States only.

Our "Postal Delivery (Value Methods)" option is the cheapest way to get your package. All free shipping offers are shipped using Value Methods. Value Methods are available for orders within the 48 Contiguous States only. You must be able to accept a package via the United States Postal Service (USPS). Package is shipped via FedEx Smartpost, UPS SurePost, or UPS Ground who partner with USPS for the final delivery. To qualify for Value Methods, your total order weight must not exceed 10 lbs., must not be factory direct, truck shipped, hazardous, or be considered too large by Postal Service Standards. Certain items such as 25, 50, or 100 sheets of watercolor paper, matboard, furniture, gallon-sized gesso, and oversized items exceed the restrictions given by FedEx, UPS, and USPS, therefore cannot travel via Value Methods. Shipper is at our discretion, however if your address is not deliverable by one of these carriers, please leave a comment in the comment section of checkout.


STANDARD SHIPPING

Delivery within the 48 Contiguous States — 5-7 business days after the package leaves our facility.
Delivery to HI, AK, PR, AE, AA, AP — 10-20 business days after the package leaves our facility.

Standard Shipping is a faster shipping option than Value Methods. Orders are shipped according to the best available rate and transit time based on package weight and destination. This method of shipping utilizes FedEx, UPS, or USPS Priority Mail for shipments to customers within all 50 U.S. states, APO's and Puerto Rico. Shipper is at our discretion, however if your address is not deliverable by one of these carriers, please leave a comment in the comment section of checkout.



2ND DAY DELIVERY SERVICE

Delivery within the 48 Contiguous States — 2 business days after the package leaves our facility. Orders received before 12:00 pm (noon) EST will ship out the same day; after noon, order will ship out the following business day.

If you're in need of expedited delivery, you can upgrade to 2nd Day Delivery. Your 2nd Day Delivery rate is determined during checkout based on package dimensions, weight, and destination. 2nd Day Delivery shipments are shipped Monday through Friday only. This option not available to PO boxes, APO's, FPO's, and DPO's. For locations in AK, HI, PR, GU, and VI, please contact us at for your rate. Hazardous/flammable items are restricted from air shipping methods. Oversized items require additional freight charges, and may include portfolios, sheet paper, Gatorboard, Perfect Show Mat Systems, individual canvas, canvas rolls, large canvas, print racks, easels, furniture, and digital projectors. Other exclusions may apply.

2nd Day Delivery Orders Placed Before 12:00 pm (Noon) EST On
Will Ship Will Be Delivered
Monday Monday Wednesday
Tuesday Tuesday Thursday
Wednesday Wednesday Friday
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Friday Friday Tuesday
2nd Day Delivery Orders Placed After 12:00 pm (Noon) EST On
Will Ship Will Be Delivered
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Tuesday Wednesday Friday
Wednesday Thursday Monday
Thursday Friday Tuesday
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NEXT DAY AIR SERVICE (Not Available Online – Call For Rates)

Delivery 1 business day after the package leaves our facility. Available for addresses inside the 48 contiguous states, plus AK, HI, PR, GU, and VI. Orders received before 12:00 pm (noon) EST will ship out the same day; after noon, order will ship out the following business day.

If you're in need of expedited delivery, you may upgrade to Next Day Air, a guaranteed service. Your order will be delivered on the 1st business day after the ship date. Orders received after 12:00 pm (noon) EST will ship out the following business day. Next Day Air shipments ship Monday through Friday. Air services are not available to PO boxes, APO's, FPO's, and DPO's. Hazardous/flammable items are restricted from air shipping methods. Certain exclusions apply.

Your Next Day Air rate is determined based on package dimensions, weight, and destination. All NEXT DAY AIR shipments require actual freight charges to be calculated. Please call (800) 227-2788 and speak to a representative for your rate.

Next Day Air Orders Placed Before 12:00 pm (Noon) EST On
Will Ship Will Be Delivered
Monday Monday Tuesday
Tuesday Tuesday Wednesday
Wednesday Wednesday Thursday
Thursday Thursday Friday
Friday Friday Monday
Next Day Air Orders Placed After 12:00 pm (Noon) EST On
Will Ship Will Be Delivered
Monday Tuesday Wednesday
Tuesday Wednesday Thursday
Wednesday Thursday Friday
Thursday Friday Monday
Friday Monday Tuesday

INTERNATIONAL SHIPPING

International orders ship by FedEx International Economy - This service provides delivery within 4 to 6 days, depending on the distance from us to you. Free shipping does not apply to international orders. For orders up to 20 lbs., your shipping cost will be calculated during checkout. The cost is determined by the items ordered, weight, size, and destination. If your order requires additional shipping charges, you will be contacted by Customer Service. We request that you please respond within 7 days after receiving our notification. Orders with additional shipping costs will not ship without approval and can be canceled up until that time. Items that contain hazardous, flammable, or electronic material cannot ship outside of the US. If this applies, a notification will be given.

Recipient(s) are responsible for taxes, duties, or brokerage fees and cannot be estimated prior to shipping. Correct value prices will be shown for custom clearance, as we do not mark packages as gifts or samples and we are unable to remove pricing from documents. Prior to delivery, FedEx will send an email or phone call for customs duties owed that must be paid before they will deliver your order.

Questions regarding international shipments should be directed to  info@cheapjoes.com. You may also call 1 (800) 227-2788 or 1 (828) 262-0793.


HAZARDOUS/FLAMMABLE MATERIALS

Items that are considered hazardous or flammable cannot be shipped by USPS, nor by any method that requires air transportation. Items like aerosol sprays and turpentine, for instance, cannot be shipped by 2nd Day Delivery or Next Day Air, nor can these items be shipped to addresses outside the 48 Contiguous States.


PROP 65

Proposition 65 Warning — This product can expose you to chemicals that are known in the State of California to cause cancer, birth defects, or other reproductive harm. For more information go to www.P65Warnings.ca.gov.


OVERSIZED

Items that are marked Oversized require special handling and fall under special regulations by many shipping carriers. There may be additional handling charges or the item may be limited to certain shipping methods. Oversized items are not eligible for free shipping. You may be contacted by customer service to discuss actual shipping costs.


FACTORY DIRECT

These items ship directly from the manufacturer. Please allow additional time for delivery.

Items shipped directly from the manufacturer may require an additional cost for shipping and handling, and may not be eligible for express shipping. You will be notified if the item you ordered cannot be shipped express. Keep in mind, once an item has been placed on order with the manufacturer, the process can't be stopped. If you change your mind, your refund will be minus the shipping charges incurred to get the item to you and then returned. Often, a manufacturer will charge a restocking fee. This amount will also be deducted from your refund.


TRUCK SHIPMENTS

Truck Shipment items are exempt from our regular shipping chart and require a specific freight quote. You will be contacted by customer service prior to billing to discuss actual shipping costs.

An item or large order shipped by truck, whether direct from the factory or from Cheap Joe's, will incur a freight shipping charge. Your shipping address must be deliverable by a semi-truck. When your order includes items in addition to the truck ship item, you may count the price of the truck ship item towards the Free Shipping policy so that the other items can ship free.

IMPORTANT TIPS TO RECEIVING A TRUCK SHIPMENT

NOTE: Freight Liners will only guarantee a delivery if damage is reported within 10 business days. Cheap Joe’s is not responsible for damage reports occurring outside this 10-day window.

If the driver is present:

  1. Count all boxes to make sure that all have been delivered.
  2. Carefully inspect the cartons for even the slightest damage (creases, dents, holes etc).

If slightest damage is apparent:

  1. Uncarton and inspect goods for damage.
  2. Note the carton markings (creases, dents, holes) on the driver’s delivery receipt.
  3. DO NOT ACCEPT DELIVERY IF PRODUCTS WITHIN ARE DAMAGED!
  4. Contact Cheap Joe’s Art Stuff at (800) 227-2788 for assistance and to advise if a replacement is needed.
  5. If possible, please provide pictures – documenting this process could help expedite your claim with the freight carrier.

If the driver is not present: 

  1. Do not move the package from the receiving area.
  2. Do not discard cartons or packaging material.
  3. Call the Carrier to report damage and request an inspection.
    The Carrier may advise that they will inspect the goods, or the Carrier may advise that the inspection will be waived. Be sure to note the name of the representative with whom you spoke and what they said.
  4. Contact Cheap Joe’s Art Stuff at (800) 227-2788 for assistance and to advise if a replacement is needed.
  5. If possible, please provide pictures – documenting this process could help expedite your claim with the freight carrier.

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